The 3 Top Qualities of a Great Sales Associate, and the Retailers Getting it Right
Customer experience, Operations, In-store conversion optimization, Training & learning | June 27, 2019
What would you say is the difference between an ok shopping experience, and a great one? More often than not, it comes down to the sales associates.
“Clicks to bricks,” Part 2: The challenges of scaling up your store network
Customer experience, Operations, Store visits & audits, In-store conversion optimization | June 21, 2019
Last month, we published a blog poston the growing number of digitally native vertical brands (DNVBs) opening physical stores. This is an exciting...
3 Reasons Your Stores Struggle With Compliance
Operations, Compliance, In-store conversion optimization | June 13, 2019
As we all know, the cornerstone of a successful store is a flawless customer experience. And one of the biggest contributing factors to that experience...
3 Reasons Why Area Manager Site Visits Take Customer Satisfaction from 0 to 60 for Automotive Dealerships
Store visits & audits, Automotive | June 7, 2019
Less than half of consumers trust car manufacturers and dealerships to do business fairly. That's lower than in any other industry.
Short on time?...
Store Review: Lush Liverpool, putting the fizz back into retail
Operations, Retail news & trends, Beauty retail, Store review | May 30, 2019
Lovers of a luxurious bathing ritual owe a lot to Lush. In 1989, co-founder Mo Constantine revolutionized bath-time when she invented the bath bomb in...
How to get the most out of your beauty advisors by boosting employee engagement
Operations, Beauty retail, In-store conversion optimization, Training & learning | May 29, 2019
In an increasingly automated world, the one thing that can’t be replaced by an algorithm is real, human interaction.
The “clicks to bricks” phenomenon: Why are online brands moving to physical stores?
Operations, Retail news & trends, In-store conversion optimization | May 16, 2019
Considering that the physical store is supposedly dead and buried, we’re seeing an awful lot of new stores popping up - a lot of which are being opened...