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Your go-to resource for frontline employee empowerment

Amazon’s Prime Days: Good or bad news for brick and mortar retailers?

Amazon’s Prime Days: Good or bad news for brick and mortar retailers?

Retail, News & Trends | July 14, 2022

It would come as no surprise to anyone following the retail industry to learn that Amazon's latest Prime Days event generated billions of sales for the...

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The Retail Career Ladder

The Retail Career Ladder: Are you helping your employees climb high?

Training & learning, Retail | July 7, 2022

In our new summer series of cartoons, we’ll be inviting guest contributors to share their insights into common retail challenges. 💬

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Luxury Retail Best Practices: 3 Ways to Provide a Luxury Customer Experience in Retail

Luxury Retail Best Practices: 3 Ways to Provide a Luxury Customer Experience in Retail

Customer experience, Retail | June 30, 2022

Understanding luxury retail best practices is critical to providing an exceptional customer experience in retail stores when the industry that has been...

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2022 Frontline Excellence Awards' Winners Announced

Employee experience | June 21, 2022

Businesses are powered by frontline employees who curate customer experiences and fuel growth.

To celebrate the companies, executives, managers, and...

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Frontline Employee Training: 4 Steps to Make It Better

Frontline Employee Training: 4 Steps to Make It Better

Training & learning | June 17, 2022

Walk through a shopping mall or high street today and you’ll no doubt cross paths with an array of “We’re hiring!” notices decorating store and restaurant...

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4 Strategies to Boost Frontline Team Performance Through Learning

4 Strategies to Boost Frontline Team Performance Through Learning

Training & learning | June 9, 2022

Store managers, salespeople, department heads, waiters, receptionists... 

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