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Your go-to resource for frontline employee empowerment


6 Stats Proving That the Physical Store Hasn't Died, but Something Else Has

Customer experience, News & trends | April 20, 2018

"The Retail Apocalypse has claimed another victim" is a headline we've all gotten used to seeing recently.

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The Real Reason Claire's USA, Maplin and Toys R Us Went Under

Customer experience, News & trends | March 23, 2018

What do Claire's, Maplin and Toys R Us all have in common, other than going into administration?

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How to Win at Retail: 3 Inspiring Best Practices

| March 16, 2018

2018 has been a disruptive year for retailers so far - what does it take to stay ahead of the game? This week, Luca, our Chief Revenue Officer, shares...

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Beauty Advisors Are the Brand Guardians of Customer Experience

Customer experience, Training & learning | March 1, 2018

Anyone who’s ever bought foundation in the wrong shade will understand why “try before you buy” will never be irrelevant.

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If Shelves Could Talk: How Image Recognition Drives Sales Force Performance

Operations | February 22, 2018

Checking the fridge repeatedly when you know no snacks will appear.

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How Brands Can Regain Control of Customer Experience Through Wholesale

Customer experience, Operations | January 26, 2018

The woes of brick and mortar retailers struggling to adapt to a changing consumer landscape are all over the news. But what about the brands who stock...

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