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People rafting on a river

Why Frontline Employees Need to Learn in the Flow of Work

Training & learning, News & trends | June 25, 2021

Imagine a ‘13 going on 30’ or ‘Freaky Friday’ scenario where you wake up and find yourself in the body of a deskless worker. You head to work at a...

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Customers entering a store

Perfecting the In-Store Experience: Top Tips from Leading Retailers

Retail, News & trends | June 23, 2021

We all know how easy it is to order a product online. Yet customers are still coming into stores - according to Forbes, in-store foot traffic is on the...

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People shopping with masks on.

How Retailers Can Nail the Perfect In-Store Customer Experience in 2021

Retail, News & trends | June 16, 2021

The post-pandemic customer wants many of the same things from a store as the pre-pandemic customer. They want clean, well organized stores with a...

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How to Create a Culture of Mental Health Awareness for Frontline Employees

How to Create a Culture of Mental Health Awareness for Frontline Employees

News & trends, Employee Experience | May 11, 2021

If the idea of scrolling through another blog post about wellness in a pandemic makes you want to drop your laptop from a height, we don’t blame you....

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Pros and Cons of a BYOD Policy for Frontline Employees

Operations, News & trends, Employee Experience | April 9, 2021

You might have seen supermarkets jumping on the self-scanning trend in which customers can download an app to their phone which scans the barcodes of...

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Top 5 Takeaways YOOBIC 2021 Frontline Employee Workplace Survey

Top 5 Takeaways From Our 2021 Frontline Employee Workplace Survey

Operations, Training & learning, News & trends, Internal communications | March 25, 2021

The past 12 months have highlighted how heavily we rely on frontline employees. The pandemic has transformed their workloads as they work longer and...

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