Empowering Frontline Teams for Peak Season Success
Retail, Employee engagement | July 9, 2025
Peak season is intense, and frontline teams feel the pressure most. When empowered to make confident decisions and act quickly, they reduce delays,...
The Role of Team Belonging in Peak Season Retail Performance
Retail, Employee engagement | July 3, 2025
Peak seasons are make-or-break moments for retailers. Seasonal peaks like back-to-school and the winter holidays can make up as much as 30% of a...
The True Significance of KPIs in Retail
Retail | June 24, 2025
We use data to track the things that are most important to us. When we want to know how our websites and social media pages are performing, we look at...
7 Career Questions Retail Leaders Are Asking (and Not Always Out Loud)
Employee experience, Retail, Communications | June 24, 2025
What do I say in a reorg? Am I burnt out or just tired? Why does self-promotion still feel awkward?
The hidden cost of high turnover in retail — and why it’s worth fixing
Employee experience, Retail, Communications | May 27, 2025
We know we can’t eliminate turnover entirely. People leave jobs for all kinds of reasons: life changes, school schedules, new opportunities. That’s normal.
Silhouette Group's Immersive Training Program is Boosting Eyewear Sales and Customer Loyalty
Training & learning, Customer experience, Retail | May 16, 2025
