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Your go-to resource for frontline employee empowerment

Compliance Audits: 5 Best Practices

5 Best Practices for Powerfully Effective Compliance Audits

Employee experience, Customer experience, Operations | July 16, 2020

Compliance audits are the report cards of the business world.

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3 Reasons Why Retailers Close Their Doors

Employee experience, Customer experience, Retail | March 3, 2020

2019 was another big year for brick and mortar retail bankruptcies.

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The Role of the Physical Store in 2020

Training & learning, Customer experience, Retail | January 16, 2020

It’s been a tough decade for retail. The “retail apocalypse” has been going on since around 2010, and there have been countless casualties along the way.

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3 Ways Beauty Brands Are Reinventing Retail in 2019

Customer experience, Retail, Operations | November 8, 2018

This article was originally posted in November 2018 and updated in March 2019

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In-Store Technology Customer Experience

2 Ways In-Store Technology Elevates Customer Experience

Customer experience | June 1, 2018

This article was originally posted in June 2018, and was updated in August 2019.

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