How Retailers Can Nail the Perfect In-Store Customer Experience in 2021
Customer experience, Retail | June 16, 2021
The post-pandemic customer wants many of the same things from a store as the pre-pandemic customer. They want clean, well organized stores with a...
How Poor Task Execution Impacts Restaurant Guest Experience
Restaurants, Customer experience, Operations | December 9, 2020
The rapid growth of digital and mobile technologies has made diners expect from restaurants what they expect in all other aspects of their lives. They...
The Complete Guide to Virtual Shopping and Virtual Queuing in the COVID-19 Era
Employee experience, Customer experience, Operations | August 5, 2020
Remember the good old days when you could just walk into any store whenever you wanted to?
5 Best Practices for Powerfully Effective Compliance Audits
Employee experience, Customer experience, Operations | July 16, 2020
Compliance audits are the report cards of the business world.
3 Reasons Why Retailers Close Their Doors
Employee experience, Customer experience, Retail | March 3, 2020
2019 was another big year for brick and mortar retail bankruptcies.
The Role of the Physical Store in 2020
Training & learning, Customer experience, Retail | January 16, 2020
It’s been a tough decade for retail. The “retail apocalypse” has been going on since around 2010, and there have been countless casualties along the way.
