How to Integrate Your Stores into the Perfect Omnichannel Experience
Customer experience, Retail | August 4, 2021
‘Omnichannel’- the buzzword on everyone’s lips.
The 5 Most Creative Experiential Retail Concepts and Why They Work
Customer experience, Retail, News & Trends | July 27, 2021
Brick and mortar is evolving. When ordering online has never been easier, physical stores need to provide far more than a transaction in order to entice...
Perfecting the In-Store Experience: Top Tips from Leading Retailers
Training & learning, Customer experience, Retail | June 23, 2021
We all know how easy it is to order a product online. Yet customers are still coming into stores - according to Forbes, in-store foot traffic is on the...
How Retailers Can Nail the Perfect In-Store Customer Experience in 2021
Customer experience, Retail | June 16, 2021
The post-pandemic customer wants many of the same things from a store as the pre-pandemic customer. They want clean, well organized stores with a...
How Poor Task Execution Impacts Restaurant Guest Experience
Restaurants, Customer experience, Operations | December 9, 2020
The rapid growth of digital and mobile technologies has made diners expect from restaurants what they expect in all other aspects of their lives. They...
The Complete Guide to Virtual Shopping and Virtual Queuing in the COVID-19 Era
Employee experience, Customer experience, Operations | August 5, 2020
Remember the good old days when you could just walk into any store whenever you wanted to?