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Jacqueline Towers
Recent Posts

3 Things Store Associates Need to Survive the 2020 Holiday Season
Training & learning | December 1, 2020
Even when there isn’t a global pandemic happening, retail employees are the unsung heroes of the holiday season.

How to Create A Knowledge Sharing Culture for Frontline Employees
Employee experience, Communications, Employee engagement | November 23, 2020
Knowledge is power. And for frontline employees in industries like manufacturing, logistics, retail and hospitality, knowledge is also connection,...

Interview: How Urban Plates Is Serving up Better Operational Processes with YOOBIC
Restaurants, Operations, News & Trends | November 19, 2020
Urban Plates has been serving chef-inspired meals that are made from scratch with the finest, sustainably sourced ingredients since 2011. With 19...

Who Are Frontline Employees, and Why Do They Need a Digital Workplace?
Training & learning, Operations, Employee engagement | November 10, 2020
Frontline employees make up the vast majority of the workforce globally. In this brief guide we'll cover frontline employees - who they are, how their...
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What is the Role of the Store in Omnichannel Retail During COVID-19?
Retail, Operations | November 4, 2020
A good omnichannel strategy in retail is a lot like baking chocolate chip cookies.

4 Signs of Outdated, Risky Retail Audits Post-COVID-19
| September 3, 2020
If you work in retail, you can probably think of a million and one things you’d rather do than be audited.