We’re definitely missing the buzz and connection of last year’s Big Show - but on the plus side, we’ve attended some incredible keynotes and sessions without having to leave the couch! Here are our top takeaways from an amazing first day at #NRF2021:
💡 We've always known that retail has been a dynamic, rapidly adaptable industry, and 2020 has proved it. But nothing would be possible without frontline employees.
💡 As we move into another year of challenge and uncertainty, the most important thing for leaders to keep in mind is how they can provide employees with new opportunities at every level of the organization.
💡 The store associate role has grown far beyond what anyone could have conceived a year ago. Store associates are brand ambassadors, customer service, safety and order fulfilment experts. Retailers need to provide the right empowerment and training tools to support store associates in their vastly expanded new roles and responsibilities.
Looking forward to seeing what Day 2 has in store!
