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Megan Black
Recent Posts
5 Examples of Operational Excellence for Frontline Employees
Operations | February 5, 2021
Operational excellence. These are the magic words that turn a good customer experience into a great one.
How to Find the Best Digital Learning Platform for Frontline Employees
Training & learning, Employee experience | February 3, 2021
For retail and hospitality businesses with customer-facing frontline employees, investing in training is the best decision you can make.
How to Make Your Microlearning Courses Short & Sweet
Training & learning, Employee engagement | January 29, 2021
Microlearning is the future of frontline employee training - it’s convenient, cost-effective and proven to help people retain information better.
Our Key Takeaways From NRF’s Big Virtual Show 2021
Retail, News & Trends | January 26, 2021
When we first heard that NRF’s Big Show would be held virtually this year, we weren’t sure what to expect. How would the biggest retail event of the year...
Our Top Takeaways from NRF 2021: Week 2
Retail, News & Trends | January 22, 2021
And that’s a wrap! Week 2 of #NRF2021 is winding down. It was a jam-packed 3 days with so many insightful sessions we wished we could be in multiple...
5 Technologies Every Retailer Needs in 2021
Retail, News & Trends | January 21, 2021
As we head into an uncertain 2021, one thing we know for sure is that leveraging the most innovative technology at our disposal will be the way for retail...