3 Top Tips for Boosting Frontline Employee Collaboration

Nov 25, 2020 10:37:37 AM

Employee experience

When you don’t work in an office environment, it’s very easy to feel isolated and out of the loop.

This is the unfortunate reality for many frontline employees - rushed off their feet, putting out fires left right and center, with not enough recognition or support from HQ.

If you really want to get the most out of your frontline employees, you have to make them feel like they’re part of a team, a community. And that means keeping them connected to their colleagues, no matter where they are.

In fact, connected teams demonstrate a 21% increase in profitability. In today’s climate, we could all do with that kind of a boost.

Here are our 3 top tips for encouraging that sense of connectivity by supporting frontline employee collaboration:

#1 Encourage collaboration between frontline employees through increased visibility

In order to properly support your frontline employees, you first need to understand exactly what it is they’re up to on a daily basis.

When you have full visibility into which tasks are being carried out by whom, as well as the progress and execution of those tasks, you gain a deeper understanding of how your business actually works out in the field.

And if you then extend that visibility so that all frontline employees know who is responsible for what, you can encourage them to get involved and actively collaborate with each other to get things done quickly and efficiently.

RELATED: Why You Should Invest in Driving Frontline Employee Engagement in 2020

#2 Ease the pressure on frontline employees by embracing digitization

With pretty much everything being done remotely now, digitizing task management is essential to running a successful business in 2020.

Not only does it help HQ keep track of operations, but it also allows your frontline employees greater freedom to collaborate and help each other out, as they are able to communicate easily with colleagues despite not being in the same room - or even in the same location.

Using a digitized tool will also help your frontline employees manage and prioritize their workload, and ensure that the same task isn’t accidentally being done by different employees.

RELATED: Who Are Frontline Employees, and Why Do They Need a Digital Workplace?

#3 Give your frontline employees a voice by creating a community

Speaking of communication - we can’t talk about frontline employee collaboration without mentioning the importance of having a great internal communications platform.

Giving your frontline workers a dedicated space where they can ask each other questions, talk to each other about what’s going on in different stores, and give advice and best practices, helps to create a knowledge sharing culture that will empower and inspire your teams.

RELATED: How to Create A Knowledge Sharing Culture for Frontline Employees


YOOBIC’s digitized platform is the perfect solution for boosting frontline employee collaboration.

With centralized internal communications and gamified training, it’s easier than ever to keep your frontline employees feeling supported and empowered. And with YOOBIC, digitized task management even allows you to delegate different parts of tasks to different members of the team, so everyone is working towards the same goal.


To find out more about how YOOBIC can help you boost collaboration within your frontline teams, request a demo below!