Kristin Sgroi
Recent Posts
YOOBIC's new brand identity: Bold, believable, and built for the realities of retail
Retail, What's new | November 13, 2025
Retail didn’t suddenly become complex. It became unforgiving.
Silhouette Group's Immersive Training Program is Boosting Eyewear Sales and Customer Loyalty
Training & learning, Customer experience, Retail | May 16, 2025
Training opticians to sell high-end eyewear isn’t just about product knowledge — it’s about confidence, expertise, and engagement. That’s why Silhouette...
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RESEARCH: How the Right Retail Managers Can 2X Store Productivity
Customer experience, Retail | February 27, 2025
What if the biggest factor in your store’s success wasn’t location, product assortment, or even foot traffic — but the person running it?
How a Single Store Visit Could Fast-Track Your Retail Career
Retail | December 11, 2024
A store visit is so much more than a box to check; it’s a stage for leadership, growth, and even a career-changing moment. For retail leaders, it’s where...
How Michaels Sets the Standard for Peak Season Success
Employee experience, Retail, Operations, Communications, Employee engagement | August 22, 2024
With the holiday season accounting for nearly 30% of annual retail sales, retailers are gearing up for their busiest period yet.
Meet the Winners of the 2024 Frontline Excellence Awards
Employee experience, Employee engagement, News & Trends | June 13, 2024
At the heart of every successful retail and hospitality business are the frontline leaders and teams who deliver outstanding customer experiences daily.
