Recent Posts
The 9 Steps of Accountability Every Retail Leader Should Know
Retail, case study | September 26, 2025
Accountability has a PR problem in retail. Too often it shows up as blame, confrontation, or the dreaded “uh-oh” talk when performance slips.
AI in retail 101: a store operations guide
Retail, case study | September 24, 2025
How intelligent systems are transforming the realities of running physical stores
A smarter way to run stores: what David Jones and Strand are doing differently
Retail, case study | September 15, 2025
TL;DR
- Centralize operations in one place and put it in managers’ hands on mobile so leaders stay on the floor, not in the back office. Daily NPS,...
Can AI fix retail’s frontline labor challenge? Here’s what leaders need to know:
Retail, Employee engagement | September 2, 2025
The narrative of a "retail apocalypse" has been a persistent headline, but it misses the real story. The challenge for retail leaders today isn't a simple...
Innovation that works: how agile retailers turn pressure into performance
Retail, Employee engagement | August 26, 2025
Peak season doesn’t wait. Surges in demand, shifting shopper behavior, and logistical curveballs require real-time decisions — and flawless...
Consistency at scale: Why standardized execution is every retailer’s secret weapon
Retail, Employee engagement | August 13, 2025
Consistency isn’t glamorous, but in retail, it’s everything. Customers don’t care how many stores you manage. They care about the experience they get. And...
