YOOBIC's blog

Your go-to resource for frontline employee empowerment


Is Digital Transformation Enough to Save the In-Store Experience?

Customer experience | July 12, 2018

We’ve all heard of the recent store closures of our trusted retailers like M&S, Mothercare, New Look and House of Fraser.

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4 Steps for Successfully Implementing a Customer-Centric Strategy in Retail

Customer experience, Operations | July 6, 2018

Customer centricity in retail means providing an unbeatable customer experience. This is how retailers provide value.

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In-Store Technology Customer Experience

2 Ways In-Store Technology Elevates Customer Experience

Customer experience | June 1, 2018

This article was originally posted in June 2018, and was updated in August 2019.

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The Good, the Bad & the Tragic: The Best and Worst In-Store Experiences from the YOOBIC Team

Customer experience, Operations, Training & learning | May 24, 2018

Here at YOOBIC, we talk about in-store experiences a lot. 

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6 Stats Proving That the Physical Store Hasn't Died, but Something Else Has

Customer experience, News & trends | April 20, 2018

"The Retail Apocalypse has claimed another victim" is a headline we've all gotten used to seeing recently.

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The Real Reason Claire's USA, Maplin and Toys R Us Went Under

Customer experience, News & trends | March 23, 2018

What do Claire's, Maplin and Toys R Us all have in common, other than going into administration?

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