Why Retailers Should Digitize Store Visit Procedures
Customer experience, Operations | February 28, 2020
Clutching clipboards, filling out checklists and typing up visit reports in the car are all part of another day in the life for area managers doing...
The Role of the Physical Store in 2020
Customer experience, Operations, Training & learning, News & trends, Internal communications | January 16, 2020
It’s been a tough decade for retail. The “retail apocalypse” has been going on since around 2010, and there have been countless casualties along the...
3 Ways to Improve Your In-Store Customer Experience This Black Friday
Customer experience, Operations | September 12, 2019
Brace yourselves: Black Friday is on its way once more.
5 Conversion Optimization Tactics Stores Should Copy from Online
Customer experience | July 18, 2019
Chocolate and peanut butter. Wine and cheese. Online and offline?
Store Review: Nike’s House of Innovation, Where Retail Meets Tech
Customer experience, Operations, Retail | March 7, 2019
Concept stores are cropping up all over the place right now, but with each store claiming to offer an entirely unique experience, do they all live up...