How to Create a Spook-tacular Customer Experience this Halloween
Customer experience, Operations | October 20, 2020
Jack-o’-lanterns at the ready, folks: the spookiest day of the year is on its way.
3 Things Stores Can Offer That Online Can’t This Holiday Season
Customer experience, Operations | October 1, 2020
Why do people still leave the comfort of their homes to go shopping, rather than just ordering everything online?
How Poor In-Store Execution Affects Customer Experience
Customer experience, Operations | September 24, 2020
This article was originally published in November 2017, and has been updated for relevance and clarity.
The Complete Guide to Virtual Shopping and Virtual Queuing Post COVID-19
Customer experience, Operations | August 5, 2020
Remember the good old days when you could just walk into any store whenever you wanted to?
You've probably thought this to yourself as you ran back...
3 Reasons Why Retailers Close Their Doors
Customer experience | March 3, 2020
2019 was another big year for brick and mortar retail bankruptcies.
Why Retailers Should Digitize Store Visit Procedures
Customer experience, Operations | February 28, 2020
Clutching clipboards, filling out checklists and typing up visit reports in the car are all part of another day in the life for area managers doing...