How to Create a Spook-tacular Customer Experience this Halloween

Customer experience, Operations | October 20, 2020

Jack-o’-lanterns at the ready, folks: the spookiest day of the year is on its way.

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3 Things Stores Can Offer That Online Can’t This Holiday Season

Customer experience, Operations | October 1, 2020

Why do people still leave the comfort of their homes to go shopping, rather than just ordering everything online?

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How Poor In-Store Execution Affects Customer Experience

Customer experience, Operations | September 24, 2020

This article was originally published in November 2017, and has been updated for relevance and clarity. 

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The Complete Guide to Virtual Shopping and Virtual Queueing - YOOBIC

The Complete Guide to Virtual Shopping and Virtual Queuing Post COVID-19

Customer experience, Operations | August 5, 2020

Remember the good old days when you could just walk into any store whenever you wanted to?

You've probably thought this to yourself as you ran back...

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3 Reasons Why Retailers Close Their Doors

Customer experience | March 3, 2020

2019 was another big year for brick and mortar retail bankruptcies.

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Retail Store Visit

Why Retailers Should Digitize Store Visit Procedures

Customer experience, Operations | February 28, 2020

Clutching clipboards, filling out checklists and typing up visit reports in the car are all part of another day in the life for area managers doing...

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