How Poor Execution Affects In-Store Customer Experience
Customer experience, Operations | August 9, 2021
The last few years have seen a radical change in the way consumers think about brick-and-mortar shopping.
What is the Role of the Store in Omnichannel Retail During COVID-19?
Customer experience | November 4, 2020
A good omnichannel strategy in retail is a lot like baking chocolate chip cookies.
How to Create a Spook-tacular Customer Experience this Halloween
Customer experience, Operations | October 20, 2020
Jack-o’-lanterns at the ready, folks: the spookiest day of the year is on its way.
3 Things Stores Can Offer That Online Can’t This Holiday Season
Customer experience, Operations | October 1, 2020
Why do people still leave the comfort of their homes to go shopping, rather than just ordering everything online?
The Complete Guide to Virtual Shopping and Virtual Queuing in the COVID-19 Era
Customer experience, Operations | August 5, 2020
Remember the good old days when you could just walk into any store whenever you wanted to?