What is the Role of the Store in Omnichannel Retail During COVID-19?
Customer experience | November 4, 2020
A good omnichannel strategy in retail is a lot like baking chocolate chip cookies.
How to Create a Spook-tacular Customer Experience this Halloween
Customer experience, Operations | October 20, 2020
Jack-o’-lanterns at the ready, folks: the spookiest day of the year is on its way.
3 Things Stores Can Offer That Online Can’t This Holiday Season
Customer experience, Operations | October 1, 2020
Why do people still leave the comfort of their homes to go shopping, rather than just ordering everything online?
How Poor In-Store Execution Affects Customer Experience
Customer experience, Operations | September 24, 2020
The last few years have seen a radical change in the way consumers think about brick-and-mortar shopping.
The Complete Guide to Virtual Shopping and Virtual Queuing in the COVID-19 Era
Customer experience, Operations | August 5, 2020
Remember the good old days when you could just walk into any store whenever you wanted to?