How Morrisons, DFS & Retail Economics are redefining resilience in retail
Retail, case study | October 9, 2025
TL;DR
- Richard Lim, CEO of Retail Economics, showed that retailers can’t control inflation or rising costs, but they can build resilience through...
The 9 Steps of Accountability Every Retail Leader Should Know
Retail, case study | September 26, 2025
Accountability has a PR problem in retail. Too often it shows up as blame, confrontation, or the dreaded “uh-oh” talk when performance slips.
AI in retail 101: a store operations guide
Retail, case study | September 24, 2025
How intelligent systems are transforming the realities of running physical stores
A smarter way to run stores: what David Jones and Strand are doing differently
Retail, case study | September 15, 2025
TL;DR
- Centralize operations in one place and put it in managers’ hands on mobile so leaders stay on the floor, not in the back office. Daily NPS,...
