How to Use AI in Frontline Employee Training
Training & learning | August 19, 2021
A few decades ago, the term “AI’ might have conjured a mental picture of cyborgs taking over society. But as we’ve grown accustomed to being woken up by...
How Poor Execution Affects In-Store Customer Experience
| August 9, 2021
The last few years have seen a radical change in the way consumers think about brick-and-mortar shopping.
The 3 Top Qualities of a Great Sales Associate, and the Retailers Getting it Right
Employee experience | August 6, 2021
What would you say is the difference between an ok shopping experience, and a great one? More often than not, it comes down to the sales associates.
Retail Execution: 3 Strategies for In-Store Success
Customer experience | August 5, 2021
Retail execution is what makes shopping in a store so magical. It's how a really cool idea becomes a reality.
How to Integrate Your Stores into the Perfect Omnichannel Experience
Customer experience, Retail | August 4, 2021
‘Omnichannel’- the buzzword on everyone’s lips.
Your Frontline Employees are Unhappy: What Can You Do?
Employee experience | July 30, 2021
UK-based brewery and bar chain Brewdog recently came under fire after 61 former employees signed an open letter which circulated on social media...
